FAQ

Q. Will I have to pay import duties or taxes?

A. Depending on your country or region, import duties, taxes, and customs clearance fees may apply. All such charges are the responsibility of the buyer.

 

Q. Which shipping methods do you use?

A. All orders are shipped via express delivery.

* Asia: UPS Express
* Europe, North America, and other regions: FedEx Express or DHL Express

The shipping carrier will be selected based on the destination.

 

Q. Do you accept returns or exchanges?

A. We do not accept returns or exchanges for shipping damage or buyer-related reasons, such as a change of mind. If there is an issue caused by our mistake, please contact us via Instagram DM. We will review the situation and provide an appropriate solution, including a return or exchange if applicable.

 

Q. How long does it take to ship my order?

A. Orders are typically shipped within 3–5 business days after payment has been confirmed. Please note that processing times may be longer during busy periods.