FAQs
Q. Are your products authentic?
A. Yes. Every item is authenticated by a trusted third-party authentication service before shipment.
We only ship 100% authentic products, so you can shop with confidence.
Q. Will I have to pay import duties or taxes?
A. Depending on your country or region, import duties, taxes, and customs clearance fees may apply.
All such charges are the responsibility of the buyer.
Q. Which shipping methods do you use?
A. All orders are shipped via express delivery.
Asia & Oceania: UPS Express
Europe, North America, and other regions: FedEx Express or DHL Express
The shipping carrier will be selected based on the destination.
Q. Do you accept returns or exchanges?
A. We do not accept returns or exchanges for shipping damage or buyer-related reasons, such as a change of mind.
If there is an issue caused by our mistake, please contact us via Instagram DM. We will review the situation and provide an appropriate solution, including a return or exchange if applicable.
Q. How long does it take to ship my order?
A. Orders are typically shipped within 3–7 business days after payment has been confirmed.
Please note that processing times may be longer during busy periods.
All items undergo a condition inspection by a third-party authentication/grading service before shipment, so some items may require additional processing time.
If an item does not pass the condition inspection, we will either replace it with another item of comparable condition or cancel and refund the affected item.
Pre-inspected items, such as sealed boxes and bulk cards, can be shipped promptly once the order is ready for dispatch.
Q. Can I cancel my order?
A. Due to the fast-changing market prices of trading cards and collectibles, all sales are final.
Once payment has been completed, orders cannot be canceled, modified, or refunded.
Please review your order carefully before completing your purchase. If you have any questions before ordering, feel free to contact us.
Thank you for your understanding and support.
Q: Can I choose the PSA certification number?
A: No. PSA certification numbers are assigned randomly, so we cannot guarantee or select a specific certification number.
For high-value items, we'll send you the PSA certification number via Instagram DM.
Q: Are all Raw cards in NM condition?
A: Yes, all Raw cards are in Near Mint (NM) condition. Please note that centering is not guaranteed.
Bulk cards are in LP to Played condition.