Refund policy

REFUND POLICY

Thank you for shopping with SAKURABAZAAR TCG STORE.

Due to the nature of collectible trading cards and the constantly changing market value of our products, all sales are final unless otherwise required by applicable law.


Returns

We do not accept returns or exchanges for the following reasons:

  • Change of mind
  • Incorrect purchase by the customer
  • Price fluctuations after purchase
  • Minor manufacturing defects
  • Product condition consistent with the item description
  • Damage caused after delivery

Returns will only be considered if:

  • You received the wrong item; or
  • The item was significantly different from its description due to our error.

If you believe your order qualifies, please contact us within 48 hours of delivery at:

sakurabazaar.japan@gmail.com

Please include:

  • Your order number
  • Photos of the item
  • Photos of the shipping box and shipping label
  • A description of the issue


Damaged or Lost Shipments

If your package is damaged during transit, please notify us within 48 hours of delivery.

We may require photographs of:

  • The shipping box
  • Shipping label
  • Packaging materials
  • Damaged item(s)

These may be required to file a claim with the shipping carrier.

For lost shipments, we will assist in opening an investigation with the carrier. Final decisions regarding compensation are subject to the carrier’s investigation and policies.


Condition of Trading Cards

Unless otherwise stated, vintage trading cards may show signs of age and use.

Condition assessments are subjective and may vary between collectors.

Minor scratches, whitening, centering, print lines, or manufacturing imperfections do not qualify for a return or refund.

Graded cards are sold based on the assigned grade by the grading company. We do not accept returns based on disagreements with a grading company’s evaluation.


Non-Returnable Items

The following items cannot be returned or refunded:

  • Trading cards sold as described
  • Graded cards (PSA, BGS, CGC, etc.)
  • Booster boxes with opened or removed shrink wrap
  • Opened packs
  • Promotional items
  • Sale or clearance items
  • Gift cards


Refunds

If a return is approved due to our error, the refund will be issued to the original payment method after we receive and inspect the returned item.

Shipping costs, customs duties, import taxes, and payment processing fees are non-refundable unless required by applicable law.

Refunds are generally processed within 10 business days after approval. Depending on your payment provider, it may take additional time for the refund to appear in your account.


Contact Us

If you have any questions regarding this Refund Policy, please contact us:

SAKURABAZAAR TCG STORE

Email: sakurabazaar.japan@gmail.com